What Most Influences Employee Satisfaction?

This article was shared to me, and I believe it summarizes what people look for in an organization. Are the same true for you too?

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What Most Influences Employee Satisfaction?


Although my clients have annual revenues from less than $1 million to billions...there are certain key “employee satisfiers” that are common and crucial to any size company.  I urge my clients to provide their team with “RESULTS.”

R        REWARD.  This is accomplished with compensation, recognition, awards and the acknowledgment of a job well done.

E        ENVIRONMENT.  Give employees the best possible working environment.  (Little things matter.  On one client’s “internal audit,” their people continually complained about the    need for a working ice machine.  When this request was ignored, it was interpreted to mean, that management simply didn’t care.)

Some companies are now offering their employees on-site doctors or nurses, concierges to conduct employees’ personal errands, summer camps for workers’ kids and believe it or not, nap tents for quick workday zzzzzs!

S        SUPPORT.  Offer support to all employees.  Support from fellow employees.  Support from leaders.  Provide mentors.   Create a sense of community.  Establish a culture of inclusion.  People like to “belong.”

U        UNDERSTANDING.  Listen.  Pay attention to one’s concerns and challenges.  Empathize.      Ask questions.  Seek others’ knowledge and expertise.  Ask their opinion.   Value it.  Let trust and honesty reign supreme.

L        LONGEVITY.  Offer opportunity.   Advancement.  A career track.

T        TRADE OFF.  Let people be valuable and productive contributors...in the office and at home!  Promote balance.  Victories shouldn’t include forgotten families.

S        SATISFACTION.  Encourage achievement.  Endorse risk-taking.  Foster feelings of accomplishment.  Help others realize their hopes, dreams and goals.  Let people do, what they love to do.

Jeff Blackman, J.D., CSP is an international speaker, author, broadcast personality and lawyer. His extensive work with clients in the areas of sales, marketing, negotiations, customer service, leadership and adapting to change—has earned him the title of "business-growth specialist." His books, audio and video business-growth tools include; RESULT$, Peak Your Profits, How to Set and Really Achieve Your Goals, Profitable Customer Service and Opportunity $elling. To learn more about how Jeff can help you—maximize results, contact the FrogPond at 800.704.FROG(3764) or email susie@FrogPond.com

Copyright© 2002, Jeff Blackman. All right reserved. For information contact FrogPond at 800.704.FROG(3764) or email susie@FrogPond.com