Job Vacancies for G4S

G4S, the world's leading security solutions provider engaged in manned security services, security training, electronic security systems, cash management, etc., is need of qualified individuals who will fill in our URGENT vacancies for positions as follows:


RECONCILIATION MANAGER

• Bachelor's Degree in Banking and Financing or related courses
• Has at least 5 years experience in cash reconciliation in the banking industry
• With at least 3 years experience in managerial position
• With proven record of achieving SLAs and KPIs
• Has excellent oral and written communication skills
• Highly proficient in MS Excel
• Can interface in all levels of management
• With strong interpersonal skills

CASH PROCESSING CENTER MANAGER

• Bachelor's degree in any business-related course; preferably with Master's degree in Finance or Business Management
• At least three (3) years experience in a managerial/supervisory position
• At least five (5) years relevant experience preferably in the banking industry (cash processing)
• With proven track record in delivering target objectives
• With excellent interpersonal and communication (verbal & written) skills
• Highly proficient in MS Excel
• Willing to be assigned in Libis

FINANCIAL PLANNING & ANALYSIS MANAGER

• Master's degree in Finance / Accounting / Professional Accounting Qualificatio
• Strong analytical and communication skills.
• Self-starter with high levels of energy and commitment.
• Ability to constructively challenge business.
• Cross functional team player.
• High proficiency in English for both of speaking and writing.
• Computer literacy in Microsoft Excel/Power Point presentation environment.
• Good personality and interpersonal and negotiation skills. 

GENERAL ACCOUNTANT

•  Graduate of BS Accountancy
• At least 1 year experience in General Accounting
• Adept in applying accounting procedures and practices to the analysis of complex accounting problems
• Ability to decide and recommend relative to accounting responsibilities
• Ability to find solutions
• Knowledgeable in accounting software
• With excellent written and oral communication skills
• Can interface with members of management
• Keen to details and can work under pressure
• CPA preferred but not required

ATM TECHNICIANS

• Graduate of any 4 year business or technical courses
• Willing to be assigned in the field and work in all weather conditions
• Willing to work for six (6) days, on shifting schedule, weekends, holidays, and long hours
• Accustomed to physical labor; physically fit with excellent physical dexterity 

CASHIERS

• Graduate of any 4 year course
• Physically fit with excellent manual dexterit
• Willing to work for long hours, 6 days a week, on holidays, on weekends, and shifting schedule
• With above average skills in MS Office Applications
• Willing to be assigned in Libis or in Muntinlupa
• Experience in cash processing/money sorting is an advantage
• Fresh graduates are welcome to apply

Applicants may submit their updated Curriculum Vitae to HR & Administration Department anytime between 8:00 am to 5:00 pm, Monday thru Friday, from April 15 until April 30, 2013. You may also call 571-8861 extension 205 for inquiries. Look for Ms. Princess Maddawin or Ms. Rohayna Brillantes or email application top.maddawin@ph.g4s.com or r.brillantes@ph.g4s.com.
              

VISIT OUR OFFICIAL WEBSITE  

www. g4s.com 

Job Openings at Nickelodeon Philippines

Nickelodeon Philippines is in need of the following:

Marketing Partnerships Manager (1)
* Degree Holder. Preferably in Business Administration, Marketing or Mass Communications.
* At least 5-7 years of experience within a creative environment
* Experience in direct supervision and performance management of marketing staff
* Strong commitment to business goals and delivering exceptional customer service
* Excellent written, verbal, interpersonal communication and presentation skills
* Ability to multitask and work well under pressure

 

Finance/Sales Support Administrator (1)
* Degree on communications or finance or media; OR
* Non-graduate with a minimum of 3 years experience in this same position with another company
* Communication skills- good spoken English and Tagalog and able to communicate clearly
* Production skills- Familiarity with TV production is a large plus

 

Kindly send resumes to garrettleo@yahoo.com

Metrobank Card Needs an Engagement Manager

Metrobank Card is in need of Engagement Manager. You may call 8987279 for more details or send your resume to jperalejo@metrobankcard.com

Overall Scope
The position is primarily responsible for coming up with initiatives, programs and plans to ensure that employees develop a sense of commitment to the organization and its values, advocate volunteerism, motivate employees beyond job satisfaction, champion employees' sense of fairness and trust in the organization and generate a positive reinforcement of values, culture and relationships among employees.

Qualifications:

• Bachelor's degree holder; preferably a graduate of Mass Communications, Psychology, Industrial Relations, Human Resources or any related discipline.
• At least 5 years proven experience in administering climate surveys, events management, management of funds/budget & internal communications in a medium to large-scale companies
• At least 2 years people/team management experience or leading workgroups
• Has experience in handling Engagement and Retention (conducting, gathering and processing results of focus group discussions)
• Excellent facilitation skills and able to address large group of audiences
• Has experience in demonstrating a strong sense of urgency and high energy level
• Strong working knowledge of MS Word, Excel, PowerPoint, and Adobe Photoshop.
• Experience in graphic design and visual arts an advantage
• Event hosting an advantage
• Exposure to labor laws and creation of policies an advantage

AMWSLAI is looking for an Accounting and Finance Head

Accounting and Finance Head (Managerial Level)

He/she is responsible in managing, controlling and directing the operations of Account and Budget Department,
and undertakes a sound and responsive accounting standards and principles, and control procedures for the association. The division’s endeavors are all geared towards supporting the company’s strategic direction, goals and objectives.

Responsibilities:

- Provides financial advice and support to the finance & accounting division particularly the management to enable them to make sound business decisions.
- Monitor's the departments production of accurate financial reports to specific deadlines.
- Develops financial management mechanisms that minimize financial risk
- Oversee the company's financial accounting, monitoring and reporting systems
- Supervise staff by monitoring, reviewing, and analyzing day-to-day finance operations.

Requirements:

- Candidate must possess at least a Bachelor's/College Degree or Professional License (Passed Board/Bar/Professional License Exam) in Finance/Accountancy/Banking or equivalent.
- At least 7-10 year(s) of working experience in the related field is required for this position.
- Preferably Managers specializing in Finance - General/Cost Accounting or equivalent. Job role in Financial Accounting & Reporting or equivalent.
- With strong knowldege on Phil. Accounting Standards, tax rulings both national and local.

Competitive compensation and benefits package awaits qualified candidate.

Please send your application and curriculum vitae to:

Lanie H. Gamos
Section Head, Staffing and Development
Air Materiel Wing Savings and Loan Association, Inc.
3rd Flr. AMWSLAI Bldg.
Cor 18th Avenue and Boni Serrano Ave.
Murphy, Cubao, Quezon City
T. 911 3030 loc 306
F. 438 4498

Email : laniegamos@yahoo.com
gamoslh@amwslai.com.ph

Real Investment Options in the Philippines

Investment is a very scary word right now, especially after the global financial crisis and the series of lay-offs that happened. However, it is even scarier precisely because of our inadequate financial intelligence. I have been observing different employees for a long time, and realized that not a lot of people know what to do with their own money.

Around my second year of work, one of my friends gave us a lot of advice about finances and how to handle our money. Because of his advice, I was able to weather through many financial emergencies with very little sweat. This man is now holding public seminars teaching people what to do with their money, and I highly recommend his talks.

His event is publicized using Facebook at this link, and here are the details of his next seminar:

Date:	Saturday, November 21, 2009
Time:	12:30pm - 5:00pm
Location:	Unit 602, Center Point Building, Julia Vargas Ave., Ortigas Center, Pasig City

Curious about stocks? Interested in insurance? Wary about pre-need? If you've ever been at a loss as to where to put your hard-earned money, then this is the event for you. Learn how to compare and contrast the different investment options available here in the Philippines. From stocks, bonds, managed funds, bank products, insurance, pre-need, off-shore and alternative investments -- Learn what each instrument can and cannot do as well as where you can avail of them. More importantly, learn how to determine for yourself which product is best suited for your particular needs as well as how you can protect yourself from the many scams that abound.

Call 994-7424 to book a seat now.

OTI Consulting's Client's Vacancies

Below are a few of the vacancies from OTI Consulting which I received in the mail. For more information about OTI Consulting, you may visit their website at http://oticonsulting.com/

Our Client - The Owner of Toyota, Commerce Asia, Rapid Forming, Anhawan Resort in Iloilo, etc. is currently in search for the following qualified candidates:Toyota / Commerce Asia / Rapid Forming - HR Manager, Purchasing Manager, Executive Assistant, Cashier, Accounting Manager, Accounting Supervisor

Toyota (Shaw and Pasig along C5) - Marketing Professionals (Sales)

Anhawan Resort in Iloilo - General Services Manager, Resident Manager, Finance & Admin Manager

To those interested, please email CV to nina_larosa@oticonsulting.com or joanne_beato@oticonsulting.com or call 888-4490 for details.

Interviews are done at Commerce Asia, 2nd floor Vasquez Madrigal Plaza, 51 Annapolis Greenhills, San Juan Metro Manila. Business Hours is from 8:00am-5:00pm, Mondays to Saturdays.

Job Vacancies for World Vision

You may be interested to apply or anyone from your network, family,
friends, colleagues or acquiantances, you may share this to them. Please
send a copy of your resume to my email address. Thanks and God bless you
all!

FOR QUEZON CITY ASSIGNMENT

COMMUNICATIONS MANAGER: Must have a Bachelors degree in Communications or
Journalism or an equivalent substantial experience in managing
Communications team. At least 5 years of broad and deep experience in
managing corporate communications programs. Have understanding of the
scope, dimensions of tri-media influence in organizational branding,
positioning and promotion; deep understanding of the poor and poverty
issues within the National and Regional context; knowledge on the
integration of communication, marketing program and advocacy; with
strength in creative writing, production, documentation and publication of
Transformational Development (TD) materials, and media relations;
networking, lobbying, negotiation, mediation skills and building alliances
based on the defined sectoral issues among children, families and
communities. Articulate in oral communication can act as spokesperson for
World Vision.

FINANCE OFFICER: A graduate of BS Accounting, preferably a Certified
Public Accountant; at least four years experience in accounting, finance,
or audit with exposure in community development and grant management.
Supervisory experience is an advantage; has strength in financial
planning, reporting, analysis and internal control. Excellent
interpersonal and good problem solving skills and ability to communicate
effectively at all levels; proficient in using office software,
spreadsheet, word processor; has the ability to work independently with
minimum supervision and can do multitasking in a fast-paced environment.

HR INFORMATION SPECIALIST: A graduate of Bachelors Degree in MIS, IT or
other related course or equivalent experience in handling HR info systems
function; at least 2 years experience in handling information management
system; with strength in data analysis, computer programming and database
management.

CAPACITY BUILDING SPECIALIST: A graduate of Bachelor's Degree and/or
Diploma Course on Training Management or an equivalent experience in
training management; at least 2 years experience in managing and/or
supervising training programs.

GENERAL LEDGER ACCOUNTANT. A graduate of BS Accounting; at least one (1)
year experience in handling general ledger account; with strength in
financial recording and analysis financial transactions,
SunSystems/Vision.

WEB DEVELOPER/DESIGNER: A graduate in Information Technology or broad
knowledge in the field of computer science; at least two (2) years of
broad and deep experience in website development and graphic arts; s
trength in web design and programming.

FOR FIELD BASED ASSIGNMENT
(Cavite, Quezon, Cebu, Leyte, Iloilo, Aklan, Antique, Davao, Agusan del
Sur, Cagayan De Oro, Surigao del Norte and Oroquieta City)

PROGRAM OFFICER: Candidates must have a Bachelor's degree in Social Works
or Community Development or equivalent work experience in community
development works; at least two (2) years experience in handling community
development projects/program; with strength in community organizing,
community mobilization, networking and project management.

FINANCE OFFICER: Must be a graduate of BS Accounting, preferably a
Certified Public Accountant; at least four years experience in accounting,
finance, or audit with exposure in community development and grant
management. Supervisory experience is an advantage; has strength in
financial planning, reporting, analysis and internal control. Excellent
interpersonal and good problem solving skills and ability to communicate
effectively at all levels; proficient in using office software,
spreadsheet, word processor; has the ability to work independently with
minimum supervision and can do multitasking in a fast-paced environment.

ACCOUNTS PAYABLE ACCOUNTANT: A graduate of Bachelor's degree in
Accounting; with at least 2 years experience in general accounting in
particular, accounts payable processes and taxation. Has strength in
accounting principles, internal controls and customer advisory and
service; has the ability to work independently with minimum supervision
and can do multitasking in a fast-paced environment.

SPONSORSHIP DATA ANALYST: A graduate of a four-year computer and
management related course or an equivalent experience on IT; at least two
years experience in computer related work or IT. Preferably has a deep
experience on sponsorship database management; with strength in
data/systems management and basic troubleshooting. Has broad understanding
of sponsorship business process and basic understanding of development
philosophy and approaches and CRC; has basic understanding on managing
people.

SPONSORSHIP RELATION SPECIALIST: A graduate of BS Social Work, any Social
Sciences course, Education or an equivalent experience in social work and
child development; with at least one to two years deep experience in
working with children and communities.

COMMUNITY DEVELOPMENT WORKER: A graduate of BS Social Work, Community
Development or an equivalent experience in social work and community
development; at least one or two years deep experience in working with
communities preferably in an urban setting; has strength in community
organizing in an urban setting; has network and resource generation
skills; has good interpersonal skills and works well with children, family
and community.

Ma. Theresa "Tere" R. Ramos
HR Specialist | HRM Services | OD/HR Division
World Vision Development Foundation, Inc.
389 Quezon Avenue corner West 6th St. West Triangle, Quezon City 1104
Philippines
Phone: (2) 3747618 to 28 | DL: 3748286 | Fax: (2) 3748407 | Mobile:
0917-8334220 | 0921-7551862
Email: theresa_ramos@wvi.org | web: http://www.worldvision.org.ph/

Vacancies for E-PLDT

While I'm a big fan of choosing a career that you like, rather than one that you need, I have to agree that one of the most in-demand jobs will have to be accounting.

Accounting is very important for any business, as it helps facilitate the most important part of any organization - profit and loss. So if you feel you're up to the task, and have the qualifications, why don't you check out the following vacancies from E-PLDT?

Of course, the vacancies are not all about accounting. There's your usual IT and administration positions as well. E-PLDT is definitely worth checking out if you're looking for a new job.

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CREDIT & COLLECTION ASSISTANT

This position will be responsible for monitoring accounts and receivables through credit and collection process.

DUTIES AND RESPONSIBILITIES:

• Investigates and verifies financial status and reputation of prospective customers applying for credit; prepares credit reports based on customer strength and weaknesses


• Monitors customer's contracts and identify payment due dates for collections


• Prepares customer's account statements on a timely basis and check receipt of invoices


• Locates and notifies customers through mail, telephone, or personal visit to solicit payment


• Regularly provides update on client's payment status


• Prepares collections report and process analysis about the status of assigned customer portfolio

QUALIFICATIONS:

• Must be a graduate of Accountancy


• With at least 1 year work experience in credit and collections and/or accounts receivable


• Effective oral and written English communication skills


• Proficient in MS Office applications


• Preferably SAP proficient

TREASURY OFFICER

This position will be responsible in supervising the Bank Control / Cash Management group and ensuring that Company's funds are well managed.

DUTIES AND RESPONSIBILITIES:

• Reviews reports on daily collection, petty cash replenishment, cash positions, journal vouchers, monthly summaries and cash forecast


• Ensures that petty cash replenishment is made on time


• Reviews deal confirmation ticket and bank advices


• Provides assistance in the preparation of management reports


• Performs and documents testing on the treasury processes in compliance with the Sarbanes Oxley (SOX) Act


• Reviews documentation of SOX audit reports

QUALIFICATIONS:

• Must possess at least a bachelor's degree in Accountancy


• Must be a Certified Public Accountant


• With at least 2 years work experience in cash flow management and accounting management; at least 1 year of which is in supervisory level


• Strong supervisory skills


• Preferably SAP proficient

TAX SPECIALISTS

This position is responsible for the accurate and timely delivery, remittance, and submission of reportorial requirements to the different regulatory agencies such as BIR, PEZA, and BOI.

DUTIES AND RESPONSIBILITIES:

• Compiles the books of accounts and facilitates the registration with the BIR


• Registers the accounting system


• Facilitates the filing of the annual application of input VAT conversion to tax credit certificates


• Prepares required regulatory documents such as annual and semi-annual reports to the Board of Investments and PEZA and annual renewal of business taxes and real property taxes


• Prepares and summarizes reports on withholding taxes, SSS and PhilHealth reports, summary of sales and purchases, and VAT reports


• Prepares and summarizes documents required for the annual filing of Input VAT for application of Tax Credit Certification


• Performs the annual filing of taxes, registrations of books, mayor's permit and other regulatory requirements


• Maintains book of accounts with all tax-related data

QUALIFICATIONS:

• Must be a Certified Public Accountant


• With at least 2 years work experience in accounts payable


• Must be SAP literate


• Knowledge in taxation law


• Proficient in MS Office applications

FINANCE ANALYST / SAP ADMINISTRATOR

This position is responsible in providing the needed support of Finance and Accounting Group on both financial and administrative areas.

DUTIES AND RESPONSIBILITIES:

• Conducts testing to all Finance and Accounting processes by checking its compliance based on the approved process maps


• Ensures that financial risks identified in all Finance and Accounting processes are being controlled and/or addressed if occurred


• Prepares Test Plan and Remediation Plan Report to document all findings and monitors the compliance on the corrective/preventive actions identified


• Summarizes all test findings and remediation plan


• Generates all general ledger Reports


• Processes system access requests


• Maintains profit and cost center data in SAP


• Prepares report on the updated profit and cost center data in SAP


• Generates accounts available for Company


• Processes chart of accounts from the general ledger


• Attends to SAP-related issues


• Processes Application Service Requests (ASR) in workbench.

QUALIFICATIONS:

• Must be a Certified Public Accountant


• With at least 2 years work experience as finance analyst and in financial reporting


• With at least 1 year experience in audit


• SAP proficient

ACCOUNTING ASSITANT - ACCOUNTS PAYABLE

This position will be responsible for validating/ processing payment requests and releasing of corporate checks. This includes monitoring and processing advances to ePLDT and its Subsidiaries.

DUTIES AND RESPONSIBILITIES

• Checks payments requests and cash advances and prepares vouchers


• Maintains database on all manual purchase requests, and accounts payable vouchers


• Monitors contract database


• Reconciles all payroll deduction accounts (i.e. SSS, Philhealth, PAGIBIG and PLDT cooperatives) and remitted amount of expanded taxes, final taxes, and withholding VAT; reconciles accounts payable balance in a monthly basis


• Conducts monthly Point of Product Sales inventory


• Prepares month-end report such as summary of accounts payable, reconciliation report, withholding taxes, SSS and Philhealth reports, summary of purchases, and other related reports

QUALIFICATIONS

• Must be a Certified Public Accountant


• With at least 2 years work experience as finance analyst and in financial reporting


• With at least 1 year experience in audit


• SAP proficient

PRE-SALES ENGINEER

This position is responsible for providing pre-sales support on sales group and ensuring the delivery of quality IT solutions for clients based on project requirements and available products and services.

DUTIES AND RESPONSIBILITIES:

• Handles pre-sales support for IT projects on specific Vitro products & services such preparation of project scoping and proposal preparation


• Monitors launched projects and provides support to deployed accounts to clients


• Analyzes and reviews user needs and software requirements to determine feasibility of design and develop IT solutions


• Prepares custom fit design project proposals based on clients IT requirements with the aim of providing the best quality IT solutions


• Regularly updates comprehensive product knowledge on Vitro Operations Products and Services for pre-sales support activities


• Attends bids and assists in pre-evaluation of bids


• Attends pre-sales meetings with clients and conducts technical/product presentations/demonstrations


• Maintains networking relationship with prospective and existing clients and vendors/suppliers


• Attends to client calls and provides troubleshooting support


• Conducts Trainings related to security for client users and partners; prepares training modules and user's manuals for client users regarding products


• Coordinates with Project Managers, Sales & Marketing, and Vitro Operations in different activities regarding presales support


• Provides assistance to create bill of materials and coordinates to sales for approval and adjustments


• Prepares initial technical proposals


• Collects and studies information regarding new updates on Vitro products and services to apply in knowledge in pre-sales support activities such as project scoping, etc.


• Prepares accomplishment reports and status reports for closed deals or launched projects

QUALIFICATIONS:

• Must be a graduate of any 4-yr or 5-yr IT-related course


• Must be a Cisco Certified Network Associate


• With at least 3 years work experience as technical support engineer


• Experience in project and product management


• Excellent oral and written English communication skills


• Excellent presentation skills

PROJECT MANAGEMENT ASSOCIATE

This position is responsible for providing support in the project implementation process of the group, leading and implementing plans, and established plans and procedures to achieve project targets.

DUTIES AND RESPONSIBILITIES:

• Participates in end-to-end management of complex and major projects-from planning to transition. This includes project planning, time management, detailed scoping, capacity planning, change and risk management, etc.


• Monitors and reports project status and performance


• Coordinates with concerned groups regarding processes, instructions, manpower allocation, technical requirements/solutions


• Relays directions, policies and procedures to all concerned personnel using prescribed communication channels.


• Handles document management systems such as coordinate preparation of user's manual, project documentations (timeline, scheduling, milestones, etc).


• Prepares test plans and coordinates the conduct of quality testing of products before release to clients.


• Identifies and reviews client requirements; determines initial project parameters and creates a process/work flow when necessary


• Provides direction to team members on technical requirements/solutions, as well as processes related to the project

QUALIFICATIONS:

• Must be a graduate of any 4-year course, preferably in IT


• With at least 3 years work experience in project management; at least 1 year of which is in team lead level


• Excellent oral and written English communication skills


• Knowledgeable in MS Visio and MS Project

QA ENGINEER

This position will be responsible for projects of Unified Contact Center Plus within the constraints of scope, quality, time and cost to deliver specified requirement and meet customer satisfaction.

DUTIES AND RESPONSIBILITIES

• Handles IT projects and provides overall project management, implementation, customer commissioning and acceptance/facilitation on received service orders


• Ensures project outputs meet client requirements and standards; manages the testing phases or product releases


• Manages the software/applications testing phases for both implementation and product development projects; designs and writes test plans and test script for developed software/applications


• Evaluates IT-related assets to ensure accuracy in purchasing


• Prepares activity reports and project status reports

QUALIFICATIONS

• Must be a graduate of any IT 4-yr course


• With at least 2 years experience in technical writing, quality assurance and technical support


• Proficient in MS Office applications


• Excellent oral and written English communication skills

TECHNICAL SUPPORT ENGINEER

This position is responsible for monitoring and maintenance of the Unified Contact Center Plus' (UCCP) infrastructure/platforms (incl. computer systems, network systems, etc) of the organization.

DUTIES AND RESPONSIBILITIES:

• Monitors networks and systems performance and capacity


• Maintains the network and systems infrastructure used by clients


• Handles the installation and configuration of UCCP


• Handles the configuration, set-up and restoration of back-up servers (system, data, and unit)


• Conducts and monitors regular back-up of servers


• Provides site monitoring and information management of infrastructures


• Handles troubleshoots hardware and software problems via phone, email, remote or onsite, takes appropriate corrective actions


• Handles the prioritizing and managing of several open cases (client requests/tickets) and relay of technical advice


• Provides off-site/on-site procedural and documentation support for clients


• Assists engineers and team leaders in the implementation of projects


• Prepares monthly reports of assigned projects

QUALIFICATIONS:

• Must be a graduate of ECE or computer engineering


• With at least 2 years work experience as technical support engineer


• Experience in network operations


• Excellent oral and written English communication skills


• Willing to work in Pasig and in shifting schedule

ADMINISTRATION OFFICER

This position is responsible for the efficient, timely, and cost effective implementation of administrative support services such as office and building administration, safety and security, repair and maintenance of Company equipment, inventory, and records management of Company property, and coordination with PLDT purchasing/procurement.

DUTIES AND RESPONSIBILITIES:

• Plans, develops, implements and supervises regular preventive maintenance programs for all building structures, systems and equipment in the properties


• Coordinates with the insurance provider for the issuance and renewal of company vehicles' insurance


• Maintains database of expiration of LTO registration and processes renewal


• Prepares correspondences related to purchase of vehicles


• Coordinates with suppliers for PABX on the installation, addition, relocation, maintenance, and repair of direct lines, meridian, local lines, fax, etc.


• Handles mobile phone requirements of employees


• Coordinates with security agencies on gate pass and security requirements for ePLDT offices


• Prepares and oversees the installation of asset tags on all company properties assigned to employees for proper inventory


• Coordinates with Procurement or suppliers (with pre-established contracts as determined by Procurement) regarding the repair and maintenance of company equipment (e.g. laptops, desktop computers, fax machine, photocopier, etc)

QUALIFICATIONS:

• Must be a graduate of any 4-year course preferably Engineering-related


• With at least 2 years work experience in building management and administration; at least 1 year of which is in supervisory level


• Proficient in MS Office applications


• Effective oral and written English communication skills

CLIENT RELATIONS SPECIALIST

This position is responsible for proactively managing the relationship with the client/account on matters pertaining to after sales services.

DUTIES AND RESPONSIBILITIES

Service Delivery

• Processes after sales requests, complaints and new requirements of clients


• Coordinates with support groups for the fulfillment of client requests and resolution of problems of clients


• Ensures proper documentation of all transactions with clients


• Ensures timely and accurate billing of clients

Client Relations Management (CRM)

• Designs and supports the CRM system to configure the CRM product of clients and organizational requirements


• Plans and manages programs of change and projects which will result in service improvement in the context of CRM


• Develops, coordinates and/or directs the implementation of standardized CRM service strategies and processes


• Coordinates the development of service level agreements for CRM services with clients


• Coordinates the CRM support services for new systems and special projects

Business Analysis

• Conducts cross-functional analysis and coordinates efforts to reengineer processes to improve its effectiveness and efficiency


• Designs and implements business processes for Call Centers


• Identifies potential service level problems before they occur and implement solutions; identifies, documents and communicates backend design gaps


• Works directly with client groups and management for client feedback on service levels and commitments


• Leads teams of different discipline related to CRM and call center operations during proactive problem determination, evaluation and resolution.

Administrative

• Prepares, writes and reviews system and process documentations and comprehensive manuals


• Oversees the measurement and reporting of service levels


• Prepares budgets and researches budgetary items; monitors budget


• Coordinates with vendors and contractors


• Prepares project proposals and ROI analysis documents

QUALIFICATIONS

• Must be a graduate of 4-year course preferably industrial engineering, management or any IT/engineering-related courses


• With at least 2 years work experience in contact center position, preferably in a large-scale, highly technical environment


• Excellent oral and written English communication skills


• Effective presentation skills


• Proficient in MS Office applications